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Thursday, April 9, 2015

JQs baggage woes

Jetstar's New Zealand operations have taken another publicity hit after issues with the baggage loading system in Wellington on Wednesday 08-April-2015.

Passengers on VH-VQA JQ290 CHC-WLG were the worst effected with their baggage remaining on the aircraft as it returned to Christchurch as JQ291 incidentally only delayed by 30 minutes.  The baggage was then unloaded at Christchurch and was finally delivered to passengers today Thursday 09-April-2015.  Passengers are quoted as saying no one at Jetstar knew what was going on, from staff at the airport to staff in the call centre.



Passengers arriving in from the Gold Coast on JQ167 experienced delays of 2 hours getting their luggage with some having theirs delivered by courier five hours after landing.  Flight Radar 24 shows A320 VH-VGI operating the return JQ168 WLG-OOL service was delayed by two hours as a result.

VH-VGP operating JQ292 WLG-AKL was also delayed as result with the flight departing at 12:46NZST two and three quarters hours after its 09:05NZST scheduled departure time.  This resulted in JQ299 AKL-ZQN and JQ296 ZQN-AKL also operating 3 hours behind schedule.

VH-VGU also experienced delays across the day stemming from Wellington beginning with JQ274 WLG-AKL delayed 90 minutes, this lead to delays on JQ247 AKL-CHC, JQ250 CHC-AKL, JQ285 AKL-DUD, JQ284 DUD-AKL, JQ269 AKL-WLG, JQ268 WLG-AKL

VH-VFI also experienced delays yesterday of 2 hours on JQ255/254/257/256 AKL-CHC-AKL-CHC-AKL these cannot be directly attributed to the baggage loading system in WLG although they may relate to crew being on one of the delayed flights from WLG.

Read more on the baggage handling delay at WLG via stuff.co.nz HERE including the passenger complaints.
**note the stuff.co.nz article incorrectly uses a photo of a Jetstar 787-8 with this article



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